Frequently Asked Questions
A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included with your purchase. The software install program is downloaded through cloud-based storage.
As soon as we are able to successfully process your payment, you will receive a download link for your product and a Product Key. This process is usually between 15-20 minutes and up to 4 hours. If your order is delayed long than this, please refer to your account for the details of your purchase.
Retail Product and OEM software licenses are designed to install and activate on one computer only, unless otherwise specified.
The license for any product purchased from is a lifetime (perpetual) license. You may be required to purchase a new license with a new version of the product. In some cases, you might be eligible for an upgrade license that will allow you to upgrade at a discount price.
Softelio is a proud Microsoft Certified Partner, and as such, all our software products are 100% legitimate and authentic. In addition, any software you purchase from is covered by our hassle-free money-back guarantee.
Since these are genuine Microsoft products, you will be able to obtain regular updates from Microsoft using an Internet connection.