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[accordion title=”Frequently Asked Questions”]
[accordion-item title=”What is a digital download and how does it work?”]
A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included with your purchase. The software install program is downloaded through cloud-based storage.
[accordion-item title=”How long does it take to receive my order?”]
As soon as we are able to successfully process your payment, you will receive a download link for your product and a Product Key. This process is usually between 15-20 minutes and up to 4 hours. If your order is delayed long than this, please refer to your account for the details of your purchase.
[accordion-item title=”Can I buy a single-use license software and install on multiple computers?”]
Retail Product and OEM software licenses are designed to install and activate on one computer only, unless otherwise specified.
[accordion-item title=”How long does a genuine software license last?”]
The license for any product purchased from is a lifetime (perpetual) license. You may be required to purchase a new license with a new version of the product. In some cases, you might be eligible for an upgrade license that will allow you to upgrade at a discount price.
[accordion-item title=”How can I be certain that my copy of my purchased product is legitimate?”]
Softelio is a proud Microsoft Certified Partner, and as such, all our software products are 100% legitimate and authentic. In addition, any software you purchase from is covered by our hassle-free money-back guarantee.
[accordion-item title=”Can I update my software over the internet?”]