FAQs

Frequently Asked Questions

What is a digital download and how does it work?

A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included with your purchase. The software install program is downloaded through cloud-based storage.

How long does it take to receive my order?

As soon as we are able to successfully process your payment, you will receive a download link for your product and a Product Key. This process is usually between 15-20 minutes and up to 4 hours. If your order is delayed long than this, please refer to your account for the details of your purchase.

Why are Keys So Cheap?

We buy from European distributors at heavily discounted price and do not pay any shipping on any of our products. This alongside multiple bulk orders and CSP Partnership enables us to sell at a discount yet still be in profit.

What's that Catch?

There is simply no catch! We are a reputable source with 100% positive Feedback and only provide GENUINE and RELIABLE Keys

What if I am facing issues while installation/activation?

We provide you with remote support 24/7. Even on holidays!
Our team will always be able to assist you on your product whether its Day 1 or Day 39.

What payment Methods are accepted?

We currently only accept Debit/Credit cards via our partner Stripe. Stripe is the global leader in safe and secure payment credit card processing and offer unparalleled support and ease of use. View https://stripe.com for further info.

We also accept payments throughPaypal.

I want a refund/Item not Working

Simply contact us via messenger or through our contact form/email and we will assist you.

Kindly note that Adobe Creative Cloud is non-refundable. We reserve the right to refuse a refund at any point.

Can I buy a single-use license software and install on multiple computers?

Retail Product and OEM software licenses are designed to install and activate on one computer only, unless otherwise specified.

How long does a genuine software license last?

The license for any product purchased from is a lifetime (perpetual) license. You may be required to purchase a new license with a new version of the product. In some cases, you might be eligible for an upgrade license that will allow you to upgrade at a discount price.

How can I be certain that my copy of my purchased product is legitimate?

Softelio is a proud Microsoft Certified Partner, and as such, all our software products are 100% legitimate and authentic. In addition, any software you purchase from is covered by our hassle-free money-back guarantee. 

Can I update my software over the internet?
Since these are genuine Microsoft products, you will be able to obtain regular updates from Microsoft using an Internet connection.
Is it possible to upgrade Windows Vista to Windows 7, 8 or 10?
Absolutely, you can upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a ‘Clean’ or ‘Parallel Installation’, followed by selecting a Custom-Install process. Please refer to your machine’s hardware specification for more information on installation.
Do you supply software products in volume or bulk orders?

Large-volume purchases can certainly be arranged by contacting us directly, via email, Whatsapp chat, or phone.